Orbiting the Giant Hairball: A Corporate Fool's Guide to Surviving with Grace by Gordon MacKenzie
My rating: 5 of 5 stars
Here is the single best bit of advice I ever found in a book:
"Any time a bureaucrat
(i.e. custodian of the system)
Stands between you
And something you need or want,
Your challenge is to help that bureaucrat
Discover a means,
Harmonious with the system,
To meet your need."
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